Refund policy
At Fabicol, customer satisfaction is important to us. We want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, you may request a return according to the terms outlined in this policy.
Return Eligibility:
To qualify for a return, the following conditions must be met:
- The return request must be submitted within 30 days of the delivery date.
- The item must be unused, unworn, and in its original condition.
- The product must include all original packaging, tags, and accessories.
- The item must not show signs of use, damage, or alteration.
- Returns that do not meet these requirements may be rejected.
- How to Request a Return
To start a return, customers must contact our support team at:
Please include:
- Order Number
- Customer Name
- Reason for Return
- Photos of the item
Our support team will review your request and provide further instructions if your return is eligible.
Return Time Frame:
Customers have 30 days from the date their order is delivered to request a return.
Return requests submitted after this period may not be accepted and may not qualify for a refund.
Return Shipping:
For approved returns, customers are responsible for return shipping costs unless:
- The item arrived damaged
- The item is defective
- The wrong product was received
Original shipping charges are not refundable unless required by applicable law.
Customers are responsible for arranging the return shipping and obtaining a return shipping label unless otherwise instructed by Fabicol.
Return Inspection Process:
Once we receive the returned item, it will be inspected to confirm that it meets our return requirements.
The inspection checks that:
The item is unused and in original condition
All included accessories, tags, and packaging are present
The product is not damaged
Refunds will only be approved after the returned item passes inspection.
Exchanges:
At this time, Fabicol does not offer direct product exchanges.
If you need a different item, please return the original product (if eligible) and place a new order separately.
Restocking Fee:
Fabicol does not charge any restocking fees for approved returns.
Non-Returnable Items:
The following items are not eligible for returns:
- Items returned after the 30-day period
- Items that have been used or damaged
- Items missing original packaging, tags, or accessories
Final sale or clearance items clearly marked as non-returnable at the time of purchase
Refund Eligibility
A refund may be issued after:
The returned item has been received
The item has been inspected
The return request has been approved
If the return does not meet the eligibility requirements, we may be unable to issue a refund.
Refund Processing Time:
Approved refunds will be processed after the returned item has been received, inspected, and approved. For Bank Transfer orders, refund instructions or the applicable refund method will be communicated to the customer by Fabicol.
Please allow up to 14 business days for the refund to appear in your account after processing.
The actual time may vary depending on:
Your bank
Payment service provider
Missing or Delayed Refunds
If you have not received your refund after the stated processing period:
Check your bank account again
Contact your credit card company or payment provider
Contact your bank for additional processing information
If the refund is still not received, please contact us at:
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery.
Please provide:
Order Number
Description of the issue
Clear photographs showing the problem
Our team will review the information and work with you to provide an appropriate solution.
Business Information
Business Name: Fabicol
Phone: +1 (718) 667 5120
Business Hours: Monday – Friday
9:00 AM – 5:00 PM ET
Business Email: contact@fabicol.store
Physical Mailing Address: 52 Colfax Ave, Staten Island New York 10306, United States